It is our goal to provide a hassle free shopping experience to our clients. Please read this policy in full prior to placing your order and let us know if you have any questions:
- We do not charge
restocking fees on returns. However, as shipping is included
in the purchase price, the client will be responsible for shipping
charges if the item is returned. You will be issued a credit for the purchase price minus
actual shipping charges (original shipping to you / and return
- Once a Return has been authorized: Items must be returned in the same method that it was shipped to you. Please contact us if you have any questions regarding return shipping costs. Items must ship insured. Tracking must be provided.
- Items damaged by
improper use or neglect can not be returned.
orders, vintage pieces and floor models are not refundable. Items sold
as final sale can not be returned.
- 2b mod
will not be responsible for fitting issues if the pertinent questions
have not been asked prior placing the order. Example: If you are
making a set of items (dining set, living set) composed by items from
different brands: please make you to ask all the important questions
like distance between legs, table top height, etc. Request a swatch or
sample before you you purchase. It is the client, or
designer who specifies the items. 2b mod is not an interior designer or
provides design advise, we
just sell furniture products. Please make sure to confirm that the items
are compatible with each other. Items from different brands will have
different finish (even when described as the same name: EG, walnut,
black leather, etc). Please try to specify items from the same brand if
you want them to perfectly match.
-In the rare event that we have a product being returned for manufacture issues you will be fully refunded. We are proud to say that we have had just a few of these situations in the past 9 years. We had cases of returns because a wrong color was ordered, mistakes in measurements or a whole different item was received. But rarely this has happened based on quality. The fact is that if this happened just in a small percentage, our business would be impossible. We avoid lower quality items that bring this kind of situation to us.
- In the event your item is missing parts, we will send them to you at no cost. Defective parts will be replaced in the same way.
- If you have received a wrong item item or color, please contact us. You will be sent the correct item at no cost to you and a call tag will be set up for the wrong product.
- Cancellations. If you wish to cancel your order please contact us. Please read details bellow:
1- Regular orders (excluding
special orders) can be cancelled within 24 hours of placing the order.
Please note that if the items have shipped, client is responsible for
3- Important. If you have the statement: "no returns allowed" on your receipt (due to a low / one time pricing extended, final sale, liquidated item, or a similar situation) this cancels our 7 day return policy. No returns will be accepted in this special scenario. No exceptions.
Dear clients we rarely have any issues due to returns. We have one of the most transparent | public return policies in the industry. In almost 10 years in this business we have rarely had any problems due to returns or the quality of what we we sell. Buy with confidence and remember: We are here to help you. Please ask all the questions you might have before you place the order.
Policy updated on May. 2012.
7147 E. Rancho Vista Dr.
Scottsdale, AZ 85251
At Optima Camelview Village
Click here for map
Monday to Friday: 10 am -5:30 pm.
Saturday: By Appointment Only.
Toll Free: 888-777-1149
For 24/7 support email email@example.com